You should be aware that taking some of the above steps will impact on the ability of Randox to complete the service you have agreed. Failure to register key personal details and (if relevant) provide consent will prohibit Randox from testing your sample and no results will be provided to you. As noted above, no refunds will be made where you have paid Randox Health for private testing in such circumstances.We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this policy. Please contact firstname.lastname@example.org in the first instance, if you wish to:Withdraw your consent to processing;See your personal data or to exercise any of the rights mentioned above; orMake a complaint about how we have handled your personal data. If you are not satisfied with our response to any query you raise with us, or you believe we are processing your personal data in a way which is inconsistent with the law, you can complain to the ICO office helpline: 0303 123 1113. We would appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.Please do not contact the ICO regarding processing by Randox if your complaint relates to the processing of your data by the DOH (in respect of NHS tests).Corona Tests /Night Dental Ltd You will be asked to provide personal information when joining the practice. The purpose of processing your personal data is to provide you with optimum dental health care and prevention.The categories and examples of data we process are:Personal data for the provision of health carePersonal data for the purposes of providing treatment plans, recall appointments, reminders or estimatesPersonal data such as details of family members for the provision of health care to children or for emergency contact detailsPersonal data for the purposes of employed and self-employed team members employment and engagement respectivelyPersonal data for the purposes of [direct mail/email/text/other] to inform you of important announcements or about new treatments or servicesPersonal data - IP addresses so that we can understand our patients better and inform our marketing approach as well as improve the web site experienceSpecial category data including health records for the purposes of the delivery of health care and meeting our legal obligationsSpecial category data including health recordsSpecial category data to meet the requirements of the Equality Act 2010Special category data details of criminal record checks for employees and contracted team membersWe minimise the data that we keep, and do not keep it for longer than necessary.We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared. Your data will be shared with the NHS in England if you are having NHS treatment.Personal data is stored in the UK whether in digital or hard copy formatPersonal data is obtained when a patient joins the practice, when a patient is referred to the practice by NHS 111/ NHS Booking services or other dental organisation and when a patient subscribes to an email list.For full details or where your data is stored, please ask to see Information Governance Procedures
(M 217C).We have established the following lawful bases for processing your data:Our lawful bases for processing personal data:The legitimate interests of the dental practiceProcessing is necessary for the performance of a contract with the data subject or to take steps to enter into a contractConsent of the data subjectTo comply with our legal obligationsOtherOur lawful bases for processing special category data:Processing is necessary for health care purposesProcessing necessary for identifying or keeping under review the existence or absence of equality of opportunity or treatment between groups of people with the view to enabling such equality to be promoted or maintainedWe obtain consent of the data subject to process criminal record checksOtherThe reasons we process the data include:To maintain your contemporaneous clinical recordsTo provide you with dental treatment, prevention and oral health adviceTo carry out financial transactions with youTo manage your NHS dental care treatmentTo send your personal data to the General Dental Council or other authority as required by lawTo communicate with you as and when required including appointment reminders, treatment plans, estimates and other communications about your treatment or the practiceTo communicate with your next of kin in an emergencyIf a parent or carer to communicate with you about the person you parent or care forTo refer you to other dentists or doctors and health professionals as requiredTo obtain criminal record disclosures for team membersFor debt recoveryTo continually improve the care and service you receive from usThe personal data we process includes:Your name, address, gender, date of birth, NHS number, medical history, dental history, family medical history, family contact details, marital status financial details for processing payment, your doctor’s details and details of treatment at the practice. We may process more sensitive special category data including ethnicity, race, religion, or sexual orientation so that we can meet our obligations under the Equality Act 2010, or for example to modify treatment to suit your religion and to meet NHS obligations.
The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of retention periods are available in the Record Retention (M 215) procedure available from the practice.We obtain your personal details when you enquire about our care and service, when you join the practice, when you subscribe to our newsletter or register online, when you complete a registration or medical history form and when another practitioner refers you for treatment at our practice. Occasionally patients are referred to us from other official sources such as NHS 111, NHS clinics or hospitals.You have the following personal data rights:The right to be informed about the collection and use of your personal dataThe right of access – to have a free copy of your data that we haveThe right to rectification - to correct the data we have if it is inaccurate or incompleteThe right to deletion of your personal data (clinical records must be retained for a certain time period)The right to restrict processing of your personal dataThe right to data portability – to have your data transferred to someone elseThe right to object to the processing of your personal data.Rights in relation to automated decision making and profilingFurther details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner’s website. Here are some practical examples of your rights:If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.We have carried out a Privacy Impact Assessment (M 217Q) and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment (M 217M) and Information Governance Procedures (M 217C).Comments, suggestions and complaints
Please contact the IG Lead at the practice for a comment, suggestion or a complaint about your data processing at email@example.com or by writing to or visiting the practice at 8, Bromley Street Birmingham B9 4AN. We take complaints very seriously.If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.Related practice procedures
You can also use these contact details to request copies of the following practice policies or procedures:Data Protection and Information Security Policy (M 233-DPT), Consent Policy (M 233-CNS)Privacy Impact Assessment (M 217Q), Information Governance Procedures (M 217C), Record Retention (M 215)· Please see further information for your records:o SIRO: Sofina Ahmedo CALDICOTT GUARDIAN: Faisel Muhammado DATA PROTECTION OFFICER: Sarah Sparkeso SERVICE MANAGER: Karen AlexanderIf you have an enquiry or a request please contact the Information Governance Lead
8 Bromley Street, Birmingham, England, B9 4AN,
Phone: 0121 820 5555Thank you.